Delivering Customer Success: How CMD Goes Above and Beyond
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Posted in Customer Support, Service
At CMD, delivering customer success is not just one of our core values; it’s our way of doing business. Our unwavering commitment to exceptional service and support sets us apart, ensuring we not only meet but exceed every customer’s needs.
24/7 Global Customer Support: A global team of experienced engineers and technicians supports our machines to ensure they function optimally. CMD understands that issues can arise at any time, so we offer 24/7 customer support. Whether it’s the middle of the night or a holiday, customers can rely on CMD when they need assistance.
Full Line-Up of Technology to Address Your Converting Needs: CMD and FAS Converting design our comprehensive range of cutting-edge technology to address various converting needs. From CMD’s best-in-class global draw tape bag system to FAS Converting’s versatile winders, we provide the equipment to streamline processes and maximize efficiency.
Personnel that Understand Your Business: Our personnel truly sets us apart. Our team consists of seasoned industry experts who take the time to understand each customer’s business’s unique needs and challenges. CMD supports a varied mix of international converters, and our close relationships with our customers help us to evolve and fine-tune our technology to meet each customer’s unique production specifications.
Innovative Technology that Improves Performance and Efficiency: When it comes to the latest converting technology, we are committed to staying ahead of the curve. Our dedication to innovation ensures that customers benefit from solutions that meet current needs and are designed to adapt to future requirements. This forward-thinking approach ensures that CMD’s customers are always at the forefront of industry advancements.
In the 30 years since CMD developed the first drawtape system, we have advanced, tested, enhanced, commercialized, and proven our technology. In addition, FAS Converting revolutionized the industry by pioneering the innovative coreless winding technology — which has since become the go-to standard.
From round-the-clock assistance to personalized solutions and cutting-edge technology, CMD goes above and beyond to ensure that every customer’s expectations are met and exceeded. With CMD as a partner, customers can be confident that their success is always our top priority.